Stockwell Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Stockwell Man and Van provides man and van and removal-related services within the United Kingdom. By booking, confirming or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or uses the services of Stockwell Man and Van.

Services means any man and van, transport, collection, delivery, loading, unloading, packing assistance, or related services provided by us.

Goods means any items, property or belongings handled, transported or otherwise dealt with by us in the course of providing the Services.

Vehicle means any vehicle used by us to provide the Services.

We, us, our means Stockwell Man and Van.

2. Scope of Services

We provide man and van and small-scale removal services for residential and business customers. This can include local moves, transport of individual items or multiple loads, and related support such as basic loading and unloading. Our service area primarily covers the local region and surrounding neighbourhoods, with journeys to other UK locations by prior agreement.

Unless explicitly agreed in writing, we do not provide specialist removal services such as export packing, long-term storage, dismantling of complex installations or transport of items requiring specialist licences or equipment.

3. Booking Process

All bookings are subject to availability and to your acceptance of these Terms and Conditions.

To make a booking, you must provide accurate information about:

The collection and delivery addresses.

Access conditions at each address, including floor level, lifts, stairs, parking restrictions and distances from vehicle to property.

The nature, quantity and approximate weight of the Goods.

Any special handling requirements, fragile items or high-value items.

Preferred date and time for the Services.

We may provide an estimated price based on the information you supply. This estimate is not a fixed quote and may be revised if the actual work differs from that described at the time of booking, including but not limited to additional items, poor access, delays outside our control or waiting time.

Your booking is confirmed only when we expressly accept it. We reserve the right to refuse any booking at our discretion.

4. Customer Responsibilities

You are responsible for:

Ensuring that you, or an authorised representative, are present at collection and delivery addresses throughout the Service.

Ensuring that all Goods are packed safely and suitably for transport, unless we have expressly agreed to assist with packing.

Securing all contents of drawers, cupboards and appliances, and disconnecting appliances in advance.

Ensuring there is safe and legal access for the Vehicle at collection and delivery points, including any necessary permits or permissions for parking or loading.

Informing us in advance of any items of exceptional value, fragile items, or items requiring special care.

Complying with all applicable laws, regulations and restrictions relating to parking, loading and unloading.

You must not request or permit us to transport any illegal, dangerous, perishable or prohibited items, including but not limited to flammable liquids, explosives, drugs, live animals, or items whose possession or transport is unlawful in the UK.

5. Pricing and Payments

Our charges may be based on hourly rates, fixed prices, distance, or a combination of these, as notified to you at the time of booking.

Additional charges may apply for:

Waiting time beyond any included allowance.

Extra labour or additional helpers requested or required on the day.

Long carries, difficult access, or the need to use stairs where this was not made clear at booking.

Parking fees, tolls, congestion and clean air zone charges, and any fines incurred as a direct result of your instructions or failure to provide accurate information.

Payments are due as agreed at the time of booking. We may require a deposit to secure the booking, with the balance payable on completion of the Service, or full payment in advance for certain jobs. We accept payment by methods notified to you at the time of booking.

If payment is not made when due, we reserve the right to charge interest on overdue sums at the statutory rate and to withhold delivery of Goods until full payment is received.

6. Cancellations and Amendments

You may cancel or amend your booking by contacting us as soon as possible. The following cancellation terms will normally apply, unless otherwise stated at the time of booking:

Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded at our discretion.

Cancellation between 24 and 48 hours before the scheduled start time: we may retain part or all of any deposit or charge a cancellation fee up to a reasonable proportion of the estimated price.

Cancellation less than 24 hours before the scheduled start time, or failure to be present at the agreed time: we may charge up to the full estimated price.

Amendments to date, time, addresses or scope of work are subject to availability and may change the price. If an amendment results in us being unable to carry out the Service as originally booked, we may treat it as a cancellation by you.

We may cancel or postpone a booking due to events outside our reasonable control, such as severe weather, vehicle breakdown, accidents, illness, road closures or other unforeseen circumstances. In such cases, we will seek to rearrange the Service at a mutually convenient time. Our liability for cancellation in these circumstances is limited to any amounts you have paid to us for the affected booking.

7. Access, Parking and Delays

You are responsible for ensuring that suitable parking is available as close as reasonably possible to the collection and delivery locations, and for obtaining any necessary permits or permissions in advance.

If parking is not available, or access is significantly more difficult than described at the time of booking, we may charge additional fees to reflect the extra time and effort required, or we may refuse to complete the job if it would be unsafe or unlawful to proceed.

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic, roadworks, security checks, accidents, weather conditions, or delays caused by you or other parties. Any time estimates given are for guidance only and are not guaranteed.

8. Packing and Handling

Unless expressly agreed, you are responsible for packing your Goods in suitable containers, using appropriate protective materials. We will handle your Goods with reasonable care and skill, but we are not liable for damage resulting from inadequate or improper packing carried out by you or a third party.

Where we assist with packing or wrapping, we will use reasonable care and skill. However, you remain responsible for ensuring that any particularly fragile or high-value items are brought to our attention so we can take appropriate precautions.

9. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the limitations set out in this clause.

We are not liable for:

Normal wear and tear, minor marks or scratches arising from handling and transport.

Damage to Goods where they have pre-existing defects, weakness, or instability.

Damage arising from inadequate or improper packing by you or a third party.

Loss or damage to items of exceptional value, including but not limited to jewellery, precious metals, money, important documents, antiques, works of art or collectibles, unless we have expressly agreed in advance to carry such items and you have provided an accurate written description and value.

Loss or damage caused by your failure to notify us of special handling requirements or fragile items.

Indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress or inconvenience.

Any claim for loss or damage to Goods must be notified to us in writing as soon as reasonably possible, and in any event within a reasonable time after completion of the Services. You must provide evidence of the loss or damage and of the value of the affected items.

Our total liability for any single incident or series of connected incidents will be limited, at our option, to repairing the damaged item, compensating you up to a reasonable replacement value, or refunding the charges for the Service or the relevant part of it, subject always to applicable law.

10. Excluded Items

We do not accept liability for the transport of the following items, and you must not include them in your Goods without our prior written agreement:

Cash, financial instruments, negotiable documents or securities.

Jewellery, watches, precious metals or stones.

Collectibles, artwork, antiques or items of unusual or special value.

Perishable goods, plants, animals or living organisms.

Hazardous, flammable, explosive or corrosive substances.

Illegal goods, drugs or items whose possession or transport is prohibited by law.

If any such items are transported without our knowledge or consent, we may dispose of them or hand them to the relevant authorities, and we shall have no liability for any loss, damage or consequences arising.

11. Waste and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove items as part of a removal or man and van service, where lawful and appropriate to do so.

We will not remove or dispose of hazardous waste, including but not limited to asbestos, chemicals, oils, paint, gas cylinders, clinical waste or electrical items that require specialist disposal, unless explicitly agreed and lawful.

Where we agree to take away unwanted items, we will use reasonable endeavours to dispose of them responsibly, which may include re-use, recycling or disposal at an authorised facility. Any fees for disposal, including charges levied by recycling centres or waste sites, may be added to your bill.

You are responsible for ensuring that any items you ask us to remove can be lawfully transported and disposed of. You must not ask us to dispose of items in a way that would breach environmental or waste regulations.

12. Insurance

We maintain insurance cover appropriate to our business as a man and van and removal services provider operating in the UK. This may include motor insurance and other relevant business insurances. Details are available on request.

You are responsible for arranging any additional insurance cover you require for your Goods, especially for items of high value or particular fragility, if our standard liability limits are not sufficient for your needs.

13. Complaints

If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can try to resolve it promptly. Any complaint relating to loss or damage to Goods should be supported by photographs, receipts or other evidence where available.

We will review your complaint in good faith and respond within a reasonable time. Our complaints process does not affect your statutory rights.

14. Data Protection

We will collect and use your personal information only for the purpose of providing our Services, managing bookings, taking payment and communicating with you in relation to your move or transport requirements.

We will take reasonable steps to keep your personal data secure and will not sell or share it with third parties except where necessary to provide the Services, comply with legal obligations, or with your consent.

15. Variations to Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation or our business practices. The version in force at the time of your booking will apply to that booking. It is your responsibility to review the current Terms and Conditions before making a new booking.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By making a booking with Stockwell Man and Van, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.