Stockwell Man and Van Privacy Policy

This Privacy Policy explains how Stockwell Man and Van collects, uses, discloses and protects personal data relating to its customers. It applies to all Stockwell Man and Van customers within our service area and to anyone who makes an enquiry about our services, whether by phone, online, or in person.

We are committed to handling personal data in accordance with the United Kingdom General Data Protection Regulation UK GDPR and the Data Protection Act 2018. This Privacy Policy sets out our role as data controller and explains your rights in relation to your personal data.

Who We Are and Scope of This Policy

Stockwell Man and Van provides man and van and related removal services to residential and business customers. For the purposes of data protection law, Stockwell Man and Van is the data controller for the personal data described in this Privacy Policy.

This Privacy Policy applies to personal data of all customers and prospective customers in our service area, including people who:

Make enquiries about our services.

Book or receive our man and van or related services.

Communicate with us in relation to quotes, bookings, or after-service queries.

Personal Data We Collect

The types of personal data we collect depend on how you interact with us, but may include the following.

Identity and contact details. Name, address, collection and delivery addresses, and other contact details such as telephone number and communication preferences.

Service and booking information. Details of the services you request, inventory or description of items to be moved, access information for properties, preferred dates and times, and related notes needed to deliver the service safely and effectively.

Billing and payment information. Information necessary to process payments for our services, such as billing address and details of the payment method used. If we use a third party payment processor, your full payment card details are processed securely by that provider and are not stored by us.

Communication data. Records of communications between you and us, such as enquiries, emails, messages, and notes of telephone conversations relating to your booking, feedback or complaints.

Technical and usage data. Limited technical data associated with your use of any online forms or digital tools we may use, such as the date and time of your enquiry, and the pages or forms you interact with. This may involve the use of cookies or similar technologies where applicable and permitted.

Lawful Basis for Processing Your Data

We process your personal data only when we have a lawful basis under UK GDPR. Depending on the context, we rely on one or more of the following bases.

Contract. We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, managing your booking, delivering the man and van service, processing payments, and communicating with you about your service.

Legal obligation. We may process certain data to comply with legal and regulatory requirements, including record keeping, tax, accounting, and responding to lawful requests from authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and rights do not override those interests. These interests include improving our services, managing our relationship with you, handling customer queries and complaints, and protecting our business and staff.

Consent. In limited cases, we may rely on your consent, for example where we send certain types of marketing communications not covered by legitimate interests. You can withdraw your consent at any time by contacting us, and this will not affect the lawfulness of processing carried out before your withdrawal.

How We Use Your Personal Data

We may use your personal data for the following purposes.

To respond to enquiries, provide quotes, and discuss your service requirements.

To set up, manage, and carry out bookings and contracts for man and van and related services.

To plan routes, allocate staff and vehicles, and ensure safe and efficient service delivery.

To process payments, issue invoices, and maintain financial records.

To communicate with you before, during and after your booking, including confirming details and addressing any issues or feedback.

To improve our services, operations, and customer experience, including staff training and quality monitoring.

To maintain security, prevent fraud and protect our legal rights.

To meet legal and regulatory obligations.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data, where necessary and lawful, with the following categories of recipients.

Staff and contractors. Members of our team and trusted contractors who need access to the information to deliver the service, such as drivers and movers. They are required to handle your data confidentially and in line with this Privacy Policy.

Service providers and processors. Third party service providers who process data on our behalf, such as payment processors, accounting or bookkeeping providers, IT and hosting services, and customer relationship tools. These providers act as data processors and are only permitted to process your data in accordance with our instructions and data protection law.

Professional advisers. Accountants, legal advisers, or insurers who may require access to certain limited data in the course of providing professional services to us.

Authorities and law enforcement. Where required by law or necessary to protect our rights or the rights of others, we may share relevant personal data with regulatory authorities, law enforcement agencies, or courts.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

Enquiry records are generally retained for a limited period to respond to your request and, where appropriate, to follow up with you, after which they may be deleted or anonymised if no booking is made.

Booking and service records, including related communications and invoices, are usually retained for a number of years from the end of your contract with us, to comply with tax, accounting and legal obligations and to enable us to respond to queries or disputes.

Where we hold data based solely on your consent, we will stop using that data if you withdraw your consent, and will delete or anonymise it unless we have another lawful basis to retain it.

When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with our data retention procedures.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include restricted access to records, secure storage systems, password protection, and staff guidance on data handling.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You should take care when providing information, particularly over public or unsecured networks.

Your Data Protection Rights

Under UK GDPR, you have a number of rights regarding your personal data, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how it is used.

Right to rectification. You have the right to request correction of inaccurate personal data and completion of incomplete data.

Right to erasure. In some circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You may ask us to restrict the processing of your data in certain circumstances, such as while we verify accuracy or consider an objection you have raised.

Right to object. You have the right to object to processing based on our legitimate interests, including certain types of direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests or we need to continue processing for legal claims.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it is transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on consent, you can withdraw your consent at any time. This does not affect processing carried out before your withdrawal.

You also have the right to lodge a complaint with the Information Commissioners Office or another supervisory authority if you believe your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.