Stockwell Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Stockwell Man And Van provides moving, transport, carrying, loading and related service activities to customers in the United Kingdom. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. In these terms, references to “we”, “us” and “our” mean Stockwell Man And Van, and references to “you” or “the customer” mean the person, business or organisation receiving the service.
These terms are intended to be clear, fair and practical. They apply to domestic and commercial removals, item transportation, furniture moving, collection and delivery work, and similar services. If any part of the service differs from the written quote or booking confirmation, the written confirmation will normally take priority, unless we agree otherwise in writing. We may update these terms from time to time, but the version in force at the time of your booking will usually apply to that job.
By using a Stockwell man and van service, you confirm that you have the authority to instruct the move and that you are responsible for ensuring the information you give us is accurate. This includes access details, item descriptions, parking requirements, collection and delivery addresses, and any special handling needs. Accurate information allows us to provide a safe and efficient service and helps prevent delay, extra charges or service refusal.
Booking Process
The booking process for man and van Stockwell services begins when you provide details of the items to be moved, the collection and delivery points, preferred date and time, and any relevant access restrictions. We may provide an estimate or a fixed quote depending on the information supplied. A quote is based on the details available at the time and may change if the scope of work changes. We reserve the right to revise a quote if the job differs materially from the description originally provided.A booking is only confirmed when we have accepted your request and sent a confirmation by email, text message or another agreed method. Until that point, any quotation is an invitation to book and not a guarantee of availability. If you require a particular vehicle size, crew size, or time slot, this must be requested in advance and confirmed by us. We may decline any booking where the requested service is unsafe, impractical or outside our operational capacity.
Customers must ensure that all addresses, contact names, items, dates and access details are correct at the time of booking. If you ask us to carry items beyond those listed, or to complete additional work such as dismantling, reassembly, or multiple trips, these may be treated as extra services and charged accordingly. We may also ask for photographs, an inventory, or further information before confirming the booking, especially for larger or more complex UK moving service jobs.
Service Standards and Customer Responsibilities
We aim to carry out each van and man removal service with reasonable care and skill. However, the customer must make sure the property is accessible, the items are ready to move, and any required permissions for parking, loading or unloading are in place. You are responsible for protecting floors, walls, lifts, communal areas and other surfaces where extra protection is needed. If building management, landlords or local authorities impose restrictions, you must inform us before the booking date.Unless agreed otherwise, our crew will load and unload only the items specifically included in the booking. We do not normally move hazardous goods, illegal items, firearms, explosives, chemicals, live animals, perishables, or items that may endanger people, vehicles or property. We may refuse to transport any item that we consider unsafe, prohibited, or unsuitable for carriage. If we reasonably believe an item falls into a restricted category, our decision is final on the day of service.
Where assembly, disassembly, or handling of fragile items is required, you must tell us in advance and ensure any special instructions are clear. While our team will take reasonable care, some items are inherently delicate, unstable or vulnerable to movement damage. Customers are encouraged to remove personal data, secure drawers, empty loose contents from furniture where appropriate, and protect valuables or sentimental items separately. Stockwell man and van terms apply to all work whether booked by an individual or on behalf of a business.
Payments
Payment terms will be set out in the quote or booking confirmation. Unless otherwise stated, payment is due on completion of the service on the day, or in advance where a deposit or full prepayment is required. We may accept card payment, bank transfer, or another approved method. Cash may be accepted only if previously agreed. Any payment method used must be in the name of the customer or an authorised representative.Quoted prices may be based on factors such as the number of crew required, vehicle type, travel time, waiting time, access conditions, parking charges, congestion charges, tolls, and any additional labour. If the job takes longer than expected because of inaccurate information, delays beyond our control, excess items, or poor access, we may charge extra at our standard rate or part thereof. Where a fixed price is agreed, it applies only to the work described in the confirmation and within the agreed time window.
If payment is not received when due, we may suspend or withhold delivery, charge interest where permitted by law, and recover reasonable costs incurred in collecting the debt. We are not obliged to release goods until cleared funds are received unless otherwise agreed. In the event of a payment dispute, you must still pay any undisputed amount on time. Nothing in these terms limits any rights we have to recover sums lawfully owed.
Cancellations and Changes
You may cancel or reschedule a booking by giving us reasonable notice. If you cancel after we have accepted the booking, cancellation charges may apply depending on how much notice is given and whether we have already incurred costs such as vehicle allocation, staffing, or third-party fees. Where a deposit has been paid, it may be retained in full or in part to cover losses caused by the cancellation, to the extent permitted by law. We will always aim to act reasonably and proportionately.If you request a change to the booking, such as a different date, address, vehicle size, or service scope, we will do our best to accommodate it, but changes are subject to availability and may affect the price. If the revised job is materially different, we may treat it as a new booking. If we need to cancel or reschedule because of vehicle breakdown, severe weather, staff illness, safety concerns, or events beyond our control, we will notify you as soon as reasonably possible and offer an alternative date where practical.
If you are not available at the agreed time, if access is not possible, or if the job cannot proceed because the information provided was inaccurate, we may charge a call-out fee, waiting time, or a cancellation fee. If the property is not ready or the items are not available for loading, this may be treated as a late cancellation. We are not responsible for losses arising from delays caused by the customer’s failure to prepare for the service.
Liability
We will carry out our obligations with reasonable care and skill, but our liability is limited as set out in these terms. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, emotional distress, or any similar loss, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.Our liability for loss of or damage to items is limited to the fair repair or replacement value of the item, taking into account age, wear and tear, depreciation and any pre-existing damage, unless a higher level of protection has been expressly agreed in writing. We will not be liable for damage caused by items that were inadequately packed, improperly dismantled by the customer, inherently fragile, or already defective. You should inspect any valuable, fragile or irreplaceable items before the service begins and declare any concerns in advance.
If you wish to make a claim, you must notify us as soon as reasonably possible and provide evidence of the damage or loss, including photographs and a clear description of the affected item. We may require access to inspect the item, packaging, or site conditions. Failure to notify us promptly may reduce or remove any entitlement to compensation. Where damage arises from our proven negligence, we will consider the claim fairly and in line with applicable law.
Waste Regulations and Disposal
If our service includes collection, removal, disposal, or transport of waste, the customer agrees to comply with all applicable waste regulations in the United Kingdom. Waste must be described accurately, and you must not ask us to remove controlled waste, hazardous waste, asbestos, clinical waste, or any item requiring specialist treatment unless this has been agreed in advance and handled lawfully. We may refuse any load that appears to breach waste rules or place us at legal risk.Where we carry waste as part of a lawful collection or clearance, you confirm that you have the right to transfer the waste and that the waste has been properly separated where required. We may ask for details of the source and nature of the waste to ensure compliance with transport and disposal obligations. Any charge for disposal, tipping, recycling, or handling may be added to the quoted price if not already included. We do not accept responsibility for the classification of waste provided by the customer if that classification is inaccurate.
The customer must not include prohibited items in waste collections, and must not conceal hazardous materials within general rubbish. If restricted waste is discovered after loading, we may stop the job, unload the items, or arrange appropriate disposal at additional cost where lawful. You remain responsible for any fines, penalties or enforcement action arising from the misdescription, concealment or unlawful transfer of waste, except where caused solely by our proven wrongdoing.
Insurance, Access and Delays
We maintain such insurance cover as we consider appropriate for the services we provide, but insurance is not a substitute for customer responsibility. You should arrange your own cover for items of exceptional value if needed. Unless specifically agreed, our team is not required to enter lofts, crawl spaces, unsafe structures, or areas that present a risk to health and safety. We may refuse to proceed if access conditions are dangerous, unlawful or impractical.Delays may occur because of traffic, weather, parking restrictions, road closures, building access issues, or events outside our control. We will take reasonable steps to minimise disruption, but time windows are estimates unless expressly guaranteed in writing. Where a delay is caused by the customer, such as late arrival, unprepared items, missing keys, or blocked access, we may charge waiting time or adjust the schedule. We are not liable for delay unless it arises from our negligence and results in direct loss that is not excluded by these terms.
It is the customer’s responsibility to ensure that anyone present at the collection or delivery point has authority to release or accept the items. If a third party is involved, you remain responsible for payment and for ensuring that the third party cooperates with the move. We may rely on instructions given by an authorised person at the site unless we have reason to believe those instructions are invalid or unsafe.
General Terms
If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising a right or remedy will operate as a waiver of that right or remedy. We may assign or subcontract any part of the service where reasonably necessary, but we remain responsible for the proper performance of the contract, subject to these terms and applicable law.These terms, together with the booking confirmation and any written quotation, form the entire agreement between you and us for the service. Any statement not contained in those documents will not be binding unless agreed in writing. The customer must not transfer rights or obligations under the contract without our prior written consent. Headings are included for convenience only and do not affect interpretation. Use of Stockwell man and van services means acceptance of these contractual arrangements.
Governing Law
These terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection law provides otherwise. UK service terms are intended to be read consistently with applicable statutory rights, which are not affected by anything in these terms.