Stockwell Man And Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Stockwell Man And Van provides moving, transport, delivery, clearance, and related man and van services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. These conditions are designed to make the booking process clear, support safe and efficient operations, and explain the responsibilities of both parties. They apply to domestic and commercial jobs unless we agree otherwise in writing.
The phrase service includes loading, unloading, transportation, waiting time, access checks, and any agreed assistance with item handling. It also covers any incidental actions needed to complete the job in a reasonable and professional manner. These terms should be read alongside any written quotation, booking confirmation, or special instructions given before the job begins. If there is any inconsistency, the written quotation or confirmation will normally take priority for the specific booking, while these Terms and Conditions apply generally.
We reserve the right to amend these Terms and Conditions from time to time. Any updated version will apply to future bookings and not usually to completed services unless required by law. Customers are encouraged to review the terms before confirming a job. Continued use of our man and van service after changes are made will be treated as acceptance of the revised terms.
Booking process begins when the customer requests a quotation and provides accurate details about the move or collection. These details should include the type and quantity of items, collection and delivery addresses, floor levels, access limitations, parking issues, item dimensions where relevant, and any need for special handling. A quotation may be based on the information supplied and, where appropriate, subject to reassessment if the actual job differs from the description provided.
A booking becomes confirmed only when we have accepted the job and the customer has agreed to the price, time, scope, and any special conditions. Confirmation may be given verbally or in writing, including by email or message. The customer is responsible for checking that all booking details are correct. If the route, access, quantity, or nature of the items changes before or during the job, we may revise the quote, the schedule, or both. Any additional charges will be explained where reasonably possible before they are incurred.
Customers must ensure that someone authorised to act on their behalf is available at collection and delivery, unless we agree a contactless or unattended arrangement in advance. Where access is delayed due to missing instructions, incorrect addresses, lack of parking, or the customer’s absence, we may charge waiting time or abortive attendance fees. For safety and efficiency, our team may refuse to carry out a job if the premises, access route, or items present a serious risk to people, vehicles, or property.
Payments must be made in accordance with the quote or invoice issued for the job. Unless otherwise agreed, payment is due on completion of the service and before unloading is completed, or immediately upon receipt of an invoice where account terms have been offered. We may accept bank transfer, debit card, cash, or other payment methods at our discretion. Any payment fees, deposits, or staged payments will be disclosed in advance where applicable.
If a deposit is requested, it serves to reserve time and resources for the booking and may be non-refundable subject to the cancellation terms below. Prices may be stated as fixed, hourly, or based on a combination of time, distance, and labour. If the job takes longer because of extra items, poor access, waiting time, difficult parking, restricted lifts, or customer-requested changes, the final charge may exceed the original estimate. Any hourly booking is measured from the agreed start time, or from the time we arrive and are ready to begin if the customer is not ready.
Late or failed payment may result in refusal to unload, retention of goods where lawful and necessary, interest or recovery charges where permitted, and suspension of future bookings. We may also charge reasonable administrative costs for overdue accounts. Title to any goods transported does not pass to us, but we may exercise any lawful rights available to recover outstanding sums. The customer remains liable for payment even if they are not present at the end of the job, provided the service has been carried out as agreed.
Cancellations and amendments should be made as early as possible. Because a booking reserves time, staff, and a vehicle, cancellation charges may apply. If the customer cancels well in advance, any deposit may be partly or fully refundable at our discretion, unless the booking was made on a non-refundable basis and this was made clear in advance. If cancellation occurs close to the scheduled time, or if we have already dispatched the vehicle, a larger fee may apply to reflect lost working time and costs already incurred.
Where the customer asks to reschedule, we will try to accommodate the change subject to availability. However, a new date is not guaranteed. If we cannot agree a suitable alternative, the original cancellation terms may apply. We may cancel or postpone a booking if there are adverse weather conditions, unsafe access, vehicle breakdown, staff illness, legal restrictions, or circumstances beyond our reasonable control. In such cases, we will aim to offer a revised appointment or refund any prepaid amount that relates to undelivered services, subject to lawful deductions for work already completed.
If the customer is not present at the agreed time and cannot be reached, or if access is impossible because keys, codes, parking permissions, or instructions have not been provided, we may treat the job as cancelled on arrival. In those circumstances, the customer may be charged the full or partial booking fee, depending on the wasted time and resources. For Stockwell Man And Van services, punctuality and preparation are important to keep jobs running efficiently, and both parties are expected to cooperate to avoid delays.
Liability is limited to the extent permitted by law. We will take reasonable care when handling items and operating our vehicles, but we are not responsible for losses caused by inaccurate information, inherent defects in items, poor packing by the customer, or events outside our control. Unless otherwise agreed, the customer is responsible for preparing items for transport, including securing loose parts, emptying contents, and packaging fragile objects appropriately. If we assist with packing or dismantling, that assistance is provided on a best-efforts basis unless expressly included as a specialist service.
We are not liable for normal wear and tear, minor scuffs, pre-existing damage, or damage arising from items that are unstable, overpacked, heavy, sharp, or unsafe to move. The customer should disclose any item that is especially valuable, fragile, oversized, hazardous, or difficult to handle. Where an item requires specialist lifting, wrapping, or equipment, failure to notify us may result in refusal to move the item or in additional charges. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Claims for loss or damage should be reported as soon as reasonably possible and, where practical, before the team leaves the delivery point. A claim must include a description of the item, the nature of the loss or damage, and supporting evidence. We may inspect the item or request photographs before deciding whether any remedy is due. Any compensation, if applicable, will usually be limited to direct loss and not extend to indirect or consequential losses such as missed earnings, lost profits, or business interruption, except where required by law.
Waste regulations apply whenever our service includes removal, disposal, or transport of unwanted items. The customer must ensure that any waste presented for collection is correctly described and that the disposal method requested is lawful. We will only handle waste in a manner consistent with applicable environmental and waste management laws. This means we may need details about the type of waste, its origin, and whether it contains items requiring special treatment, such as electrical goods, mattresses, paints, chemicals, or construction debris.
We do not agree to transport or dispose of hazardous waste unless specifically authorised and lawfully permitted to do so. The customer must not hand over items that are dangerous, leaking, contaminated, illegal, or likely to endanger people or property. If such items are discovered during the job, we may refuse to load them, isolate them where safe, or terminate the service. Any additional costs arising from incorrect waste descriptions, contamination, or extra handling may be charged to the customer. The customer remains responsible for compliance with all relevant duty-of-care obligations for waste presented for removal.
Where the service includes rubbish clearance or waste removal, ownership of items intended for disposal passes to us only when lawful and when we have expressly accepted them for collection. Until acceptance, items remain the customer’s responsibility. We may provide evidence of lawful disposal or transfer where appropriate, but we do not guarantee that every job requires formal documentation. If the law requires a waste transfer note, disposal receipt, or other record, the customer agrees to cooperate and supply accurate information to support compliance.
Customer responsibilities include ensuring that the items are ready for collection, access is available, and the premises are safe for our team to enter and work in. The customer must secure pets, children, and any third parties who could interfere with the job. The customer should also protect floors, walls, lifts, staircases, and communal areas where necessary, unless we have expressly agreed to provide protective materials or additional assistance. Any delay caused by missing preparation may attract extra charges.
The customer warrants that they have the right to arrange the move, dispose of the items, or authorise us to handle the goods in question. They must not ask us to transport stolen goods, prohibited articles, or items that are subject to legal dispute unless the matter has been properly resolved. If we reasonably suspect that goods are unlawful or not properly authorised for transport, we may refuse the job and, where required, inform the relevant authorities. The customer is also responsible for ensuring that any parking permits, permits for access, or building permissions are arranged in advance unless we have agreed otherwise.
Force majeure applies where performance is prevented or delayed by events beyond reasonable control, including extreme weather, accidents, road closures, strikes, civil disorder, or legal restrictions. In such cases, neither party will be held responsible for delay or failure caused by the event, although both sides should use reasonable efforts to minimise disruption. We may rearrange the service, pause the booking, or cancel it if continuation would be unsafe or unlawful.
Complaints and resolution should be raised promptly so that any issue can be reviewed while the facts are fresh. We aim to act fairly and in good faith where a concern is reported. If a dispute arises regarding damage, late arrival, payment, or the scope of the service, the parties should first try to resolve it informally and then by written summary if needed. Any refund, adjustment, or goodwill payment will be made at our discretion where the law permits, and nothing in these terms prevents either party from pursuing lawful remedies.
These terms are intended to be interpreted in a commercially sensible way. If any part of the agreement is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in force. A failure by either party to enforce a right on one occasion does not waive that right in future. Headings are included for convenience only and do not affect interpretation. The use of words such as we, us, and our refers to the service provider operating under the Stockwell Man And Van name for the relevant booking.
The customer acknowledges that these terms form part of the agreement for the provision of man and van services and that they should read them carefully before confirming a booking. By proceeding, the customer confirms that they understand the scope of the service, the payment obligations, the cancellation rules, the liability limitations, and the waste compliance requirements. Clear communication before and during the job helps ensure a smooth and lawful service for both parties.
Governing law for these Terms and Conditions is the law of England and Wales. Any dispute or claim arising from or in connection with the services, these terms, or any booking made under them will be governed by and interpreted in accordance with that law. The courts of England and Wales will have jurisdiction unless mandatory law provides otherwise. By using the service, the customer agrees that this legal framework applies to all bookings, quotations, and related dealings.
These terms are designed to support a professional, transparent, and lawful moving service. Whether the job involves a local collection, a house move, office transport, or general delivery assistance, the same core principles apply: accurate booking information, timely payment, sensible cancellation practices, careful handling, and respect for waste laws. Customers who work with Stockwell Man And Van help create an efficient service experience by providing clear instructions, honest descriptions of items, and reasonable access for the team.
The final agreement between the customer and the service provider is made up of the confirmed booking details, any written quotation, and these Terms and Conditions. If any special arrangement is agreed for a particular job, it should be recorded clearly so that both sides understand what has been promised. In the absence of a specific written variation, these terms will apply in full to the service provided.