Privacy Policy - Stockwell Man And Van

This Privacy Policy explains how Stockwell Man And Van collects, uses, stores, shares, and protects personal data when providing removal, transportation, packing, storage coordination, and related moving services. It applies to all Stockwell Man And Van customers in the area, including prospective customers, booked customers, and individuals who enquire about our services. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

For the purpose of data protection law, Stockwell Man And Van acts as the data controller for personal data collected in connection with our services. This means we decide how and why your personal data is used. We only process personal data where we have a lawful basis to do so and only for legitimate business and operational purposes connected to our moving services.

2. Personal Data We Collect

We may collect and process different categories of personal data depending on how you interact with us. The information we collect is limited to what is necessary for the services we provide and the support we offer.

Information you provide directly

Identity details such as your name and title
Contact details such as phone number and email address
Address information including collection, delivery, billing, and storage addresses
Booking details such as move date, property access information, item lists, and service preferences
Payment-related information needed to process transactions and issue invoices
Communication records including enquiries, complaints, and service updates

Information collected automatically

When you contact us through digital channels or use our website-linked services, we may collect limited technical information such as device type, browser details, and usage data. This helps us improve performance, secure our systems, and understand service demand. Where applicable, any cookies or similar technologies are used in line with applicable law and our cookie practices.

Information from third parties

We may receive data from third parties where necessary to deliver our services. This may include information from payment providers, property managers, estate agents, storage partners, or other service providers involved in your move. We only use such information where we have a lawful reason to do so and where it is relevant to your booking or service request.

3. How We Use Your Personal Data

We use personal data only for specified and legitimate purposes connected with our business. These include:

Providing quotes and handling enquiries
Managing bookings and scheduling removals
Delivering packing, loading, transport, unloading, and related services
Processing payments and maintaining accounting records
Communicating changes, delays, or important service updates
Handling complaints, claims, and customer support matters
Maintaining business records and demonstrating compliance
Improving our operations, training staff, and ensuring service quality
Protecting against fraud, misuse, and security incidents

We will never use your personal data in a way that is incompatible with the purposes explained in this policy.

4. Lawful Basis for Processing

Under GDPR, we must have a lawful basis before processing your personal data. Depending on the circumstances, Stockwell Man And Van relies on one or more of the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes preparing quotes, managing your booking, carrying out your move, and processing payment.

Legal obligation

We may process certain information to comply with legal and regulatory requirements, including tax, accounting, insurance, and record-keeping obligations.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include improving service quality, preventing fraud, securing our systems, and managing customer communications.

Consent

In limited situations, we may rely on your consent, for example where consent is required for certain optional communications or specific types of data use. Where we rely on consent, you can withdraw it at any time.

5. Data Sharing and Processors

We do not sell your personal data. We may share it only where necessary and only with trusted third parties who act as data processors or independent controllers depending on the service involved. We ensure that appropriate contracts and safeguards are in place before any sharing occurs.

Processors we may use

Payment processors to handle card or online transactions securely
IT and cloud service providers to host systems, store data, and support communications
Accounting and invoicing providers to manage financial records
Operational subcontractors where they assist in carrying out a booked move
Storage or logistics partners where required to support your service request
Professional advisers such as legal, insurance, or compliance consultants

These processors are only permitted to use your data on our instructions and must protect it using appropriate technical and organisational measures. If another organisation independently determines how your data is used, we will only share the minimum information necessary.

6. International Transfers

Where any processor or service provider is located outside the UK, we will ensure that appropriate safeguards are in place before transferring personal data. These safeguards may include adequacy regulations, standard contractual clauses, or equivalent protection measures required under applicable law.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, and operational requirements. Retention periods may vary depending on the type of information and the reason for processing.

Booking and service records are generally retained for a period needed to manage the service, resolve disputes, and maintain evidence of work completed
Financial and invoice records are retained for the period required by tax and accounting law
Complaint and claims records may be retained longer where needed to defend legal claims or insurance matters
Enquiry data that does not lead to a booking may be kept only for a limited time for follow-up and administrative purposes

When data is no longer required, it is securely deleted, anonymised, or otherwise disposed of in a safe manner.

8. Security of Your Data

We take the security of personal data seriously. We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, staff confidentiality obligations, secure storage practices, and controlled sharing with processors. However, no system can be guaranteed to be completely secure, so we encourage customers to be careful when sharing personal information.

9. Your Rights Under GDPR

You have a number of rights in relation to your personal data. Subject to legal conditions and exemptions, you may have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Erase your data in certain circumstances
Restrict processing in certain situations
Object to processing based on legitimate interests
Port your data where processing is based on consent or contract and carried out by automated means
Withdraw consent where processing relies on consent

Please note that some rights may not apply in all situations, particularly where we must keep information to comply with legal obligations or to establish, exercise, or defend legal claims.

10. Marketing Communications

We will only send marketing communications where permitted by law. If you have given consent or if another legal basis applies, we may contact you with relevant service updates or promotions. You can opt out of marketing at any time. We respect your preferences and will act on them promptly.

11. Children’s Data

Our services are intended for adults arranging removals and related logistics. We do not knowingly collect personal data from children as part of our normal business activities. If we become aware that we have received such data unintentionally, we will take appropriate steps to delete it unless we are legally required to retain it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will apply from the date it is made available. We encourage customers to review this policy periodically so they remain informed about how we protect personal data.

13. Summary of Our Commitment

Stockwell Man And Van is committed to processing personal data responsibly, securely, and transparently. We collect only the information needed to deliver our services, use it for clear and lawful purposes, keep it only as long as required, and protect it with suitable safeguards. We also recognise and respect your GDPR rights. This policy applies to all Stockwell Man And Van customers in the area and forms part of our broader commitment to privacy and data protection.